• Select the shipping location before you enter the website
• Select your desired piece of jewellery and add to your shopping cart
• Click on 'Checkout' if in case your order is final. If not, click on 'Continue Shopping' to add more jewellery
• Once click on “Checkout”, add your name, email Address and mobile no on the checkout screen to proceed for Billing and Shipping information
• Add your shipping and billing details
• Choose the Mode of Payment and then place the order
• Once done, you will receive a confirmation email of order to the e-mail id that you have provided at the time of placing the order.

• If the card number in invalid (May be the result of a typo)
• If the card does not have sufficient credit balance remaining to pay for the order
• If the billing address that is entered in the order form does not match with the address in your debit or credit card statement
• If the expiration date of the is not entered right

You an contact your debit/ credit card issuing bank for any further clarifications.

Faster Checkout

When you register to malabargoldanddiamonds.com Account, you will be benefited with a faster checkout for all your purchases.

Track Order

Tracking orders can be done easily in a single click.

Get Recommendations

As you are a registered user, you would get personalized recommendations on the basis of your shopping history.

Exclusive Offers

You will know about the latest offers and discounts before anybody else gets to know about them.

Make a Wishlist

You can add items to wishlist and then share it with your family and friends on Social networking site.

Save time

Your contact details are saved and by this, you need not type the details every time you make a purchase. This will in turn save your time.

1. 14days return policy is applicable for all purchase made on our website, however we will arrange the courier from our side within UAE only and for other countries, customer has to arrange the courier from themselves.
2. First of all, you need to call our customer support team on +912262300916 or write us mail at care.intl@malabargoldanddiamonds.com for placing your return request.
3. We will make sure to courier a malabargoldanddiamonds.com tamper evident package to you. This will be in pre-printed form with our return address and unique serial number indicated in it. It will also include your name and address on the outside return area.
4. You need to secure your jewellery with original packing materials and certificate in such package that is provided by malabargoldanddiamonds.com. Please note that once this package is sealed, it cannot be opened till it is destroyed.
5. As soon as your package is ready, you can call our customer service team or drop us mail and we will send a courier so that we can pick it up from you.
6. Once the returned item is received by us, the refund or new item will be dealt with.

• If you receive an email or call from unknown contacts personifying as any of the associates or sister concerns of www.malabargoldanddiamonds.com/ae/ asking for confirmation of your personal banking information and your password. Do not disregard the request and it is advised that you report the incident to us for further investigation.
• The customers should always be careful with shipment confirmation e-mails and review order so that they are genuine and is sent by Malabar Gold & Diamonds. For doing this, you need to cross check the confirmation mails with transaction history that is found in accounts section. If in case you receive a confirmation email pertaining to shipment, which is not yours, it is advised to report such an incident to Malabar Gold & Diamonds.
• Phishing emails will usually have an urgency tone. Be aware of such emails as Malabar Gold & Diamonds never sends such mails to its customers.
• If you have any doubt on the reliability of any email, make sure not to click on any link that will be included in the mail. This would trigger the malicious software that is installed in your system. Make sure to report such incident to www.malabargoldanddiamonds.com/ae/.

Below mentioned are a few important tips that should always be followed by you.

• Always keep your system updated with latest anti-spyware/ anti-virus software.
• Also install a personal firewall to your system for the purpose of protecting your account.
• Make sure to keep your system updated with latest security patches and also make sure not to click on any links open attachments that is unknown or spam.

We make sure to release relevant information about yourself if and only if we are bound to do the same. Also the various valid legal processes are also complied like search warrant, court order and a valid administrative request from the law enforcement agency. Just like other businesses, it may be required that as the business progresses, we might want to buy or sell online business and various other assets. In such situations, the information about customers is also a part of transferred assets. If in case we get acquired by any third party, the customer information is also transferred as a part of transferred assets. Under such circumstances malabargoldanddiamonds.com will go to an extent that such acquiring party should be able to follow all the practices that are mentioned in the privacy policy. We also make sure to use secure server technology for keep all the person information like account information and details in a secured manner. The information about your order is encrypted with the help of Verisign software. Once such data gets stored in our database, we would have database security procedures and technologies in place for protecting the same from accessing by third parties or by unauthorized employees.

If the bank that has issued your MasterCard supports MasterCard SecureCode, you will be required to enter your password or also sign up for MasterCard SecureCode once you check out. You can now activate your current card as well.