Shipping of the order from www.malabargoldanddiamonds.com is very safe, secure and hassle free. All our products are insured during the in transit by insurance company.

Every package of product (Jewellery / Gold Coin) purchased from www.malabargoldanddiamonds.com will reach to your doorstep in a durable condition and in a tamper-proof packing. Our courier partners are Bluedart, Ecom Express, Malca Amit and BVC. We will dispatch through any of these courier partners depending upon their serviceability in the shipping address.

Shipping Charges:

Shipping is FREE OF COST across all over India.

Delivery to Identified Person

Customer needs to enter the correct details of Consignee / Recipient Name (as stated in their photo identification issued by the Government of India) with complete Address, nearby landmark, pin code and contact number for hassle free delivery. As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the below mentioned identity proofs to collect the product:

• Passport
• PAN Card
• Drivers License
• Voters ID

We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof for identification.

Delivery Location:

Orders can be delivered only to Consignee / Recipient’s Residential or Work Location or can be delivered to any nearby Malabar Gold and Diamonds Showroom in India. The delivery of the orders cannot be done at any public places like Mall, Hotel, Restaurant, Hostel, on street etc.

If at all the recipient is unavailable during the time of delivery, Courier Company will try to make 3 attempts to deliver the product. In case you are still not reachable / available, the same will be returned to our facility in Mumbai.

Change in Shipping Address:

- Customer can check the status & track their orders by logging into their My Account section of website.

- Shipping details can even be changed at customer’s end. Once the order is created, customer can change shipping address only till the order is actually shipped from our facility. If customer wants to change shipping address, they should send an email to care.in@malabargoldanddiamonds.com

Guarantee of the delivery of the product is subject to the terms and conditions of Courier Company. Any kind of discrepancy in the details of the receiver will result in the non-delivery of the product.

www.malabargoldanddiamonds.com holds the right to change this policy at any time without prior notice. In the event that any changes are made, the revised policy shall be posted on this website.

Shipment Discrepancy

After receiving your order, we advise you to carefully inspect the condition of the product. If you notice any damage to the product, identify a short or over-shipment, or suspect that part of the shipment has been lost, please contact malabargoldanddiamonds.com Customer Care Department immediately (within 72 hours) by calling +91 22 62300916 and sending an official email to care.in@malabargoldanddiamonds.com.

• Damaged Products

  If you receive a damaged parcel or product, please contact malabargoldanddiamonds.com customer service department within 72 hours by calling at +91 22 62300916 and sending an email to care.in@malabargoldanddiamonds.com. Do not damage or discard the parcel or product. Our investigation team will investigate the complaint once we receive it by email and take appropriate action. If you fail to report the incident within 72 hours of receiving the parcel, we will not accept responsibility for the damages, and no refund or complaint will be entertained.

• Missing Products

  We urge you to inspect the parcel's condition before accepting it and ensure you report any issues within 72 hours of receiving the parcel. Please contact malabargoldanddiamonds.com customer service department by calling +91 22 62300916 and sending an email to care.in@malabargoldanddiamonds.com if you encounter any issues. Our investigation team will immediately look into the matter and provide a resolution within 7 working days. If you fail to report any issues within the specified time frame or do not follow the recommended inspection process before accepting the parcel, we will not be able to entertain any complaints.

• Non receipt of an order

  At the time of dispatch, we provide the tracking ID of the shipment to the customer's registered email ID. It is the customer's responsibility to track the shipment and check for any updates. Once the shipment is delivered, we send a delivery confirmation to the registered email ID. If you do not receive the parcel physically after receiving our email, please contact our customer service department at +91 22 62300916 or send an email to care.in@malabargoldanddiamonds.com within 72 hours. Our investigation team will promptly address the issue and provide a resolution within 7 working days. However, please note that failure to report any issues within the specified time frame will result in us not being able to entertain any complaints. We will also not be able to issue any refunds to customers in case of any chargebacks raised to the bank without following the above process.